What to include in a support request

Enough context to help. No passwords or sensitive document contents.

1. 1

   Describe the issue

   Include the relevant workspace, document reference, and exact message. Explain whether the issue affects one document or a wider workflow.

2. 2

   Add the troubleshooting context

   Include when it happened with the time zone, browser, and the checks already attempted. These details help avoid repeating the same questions.

3. 3

   Remove sensitive information

   Redact screenshots before sharing. Never send passwords, tokens, full payment details, or unrelated client documents.

For a suspected security issue, email security@scannerpilot.com. Do not include passwords or tokens.